SHIPPING & RETURNS
Shipping Policy
Welcome to AquaScale's shipping policy section. Here, we provide clear and simple information about our shipping methods, packaging, and costs. Our goal is to ensure transparency and build trust with our customers. We want you to feel confident and informed when purchasing AquaScale.
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All items are shipped the same day or the next working day using Royalmail Tracked 48; this allows you to track your delivery and estimate when to expect your delivery. We only offer 2 postage options​
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£3.99 for all orders under £49.99
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£49.99+ Free postage
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Feel free to reach out to us if you have any questions or require further details about our shipping policy. We're here to assist you and make your shopping experience with AquaScale a pleasant one.
Return & Exchange Policy
At AquaScale, we want you to be fully satisfied with your purchase. Our return policy is designed to make the process easy and straightforward for you.
We believe that a fair and clear refund or exchange policy is essential to build trust and confidence in our customers. Of course, if there is any issue with your order, such as damage, we've got you covered! We will supply you with a prepaid label or a tracking number to use at your local InPost.
If you've had a change of heart, received the wrong size, or desire a different design, we kindly request that you initiate a return (with the buyer covering return shipping costs). We will gladly process an exchange and cover the shipping expenses to send the new item back to you.
If you have any questions or need assistance regarding our return & exchange policy, don't hesitate to contact us. We're dedicated to ensuring your satisfaction and providing a positive experience with AquaScale.